When are visiting hours, and who can visit?
Please note that there is no visitation during the initial assessment period. Please call before visiting newly admitted patients. Visitors must have the privacy code and be at least 18 years old and may be asked for identification or a driver’s license to verify their age. Two visitors per patient are allowed in the visitation area. Additional family and friends may wait in the lobby.
Current visitation schedule:
- Monday
- 8:00PM-9:00PM: Group 3
- Tuesday
- 7:00PM-8:00PM: Group 2
- 8:00PM-9:00PM: Group 1
- Wednesday
- 6:00PM-7:00PM: Group 4
- 8:00PM-9:00PM: Kids
- Thursday
- 7:00PM-8:00PM: Group 2
- 8:00PM-9:00PM: Kids
- Friday
- 7:00PM-8:00PM: Group 2
- 8:00PM-9:00PM: Group 3
- Saturday
- 2:00PM-3:00PM: Kids
- 4:00PM-5:00PM: Group 2
- 6:00PM-7:00PM: Group 4
- Sunday
- 2:00PM-3:00PM: Group 3
- 4:00PM-5:00PM: Group 1
- 6:00PM-7:00PM: Group 4
How can I contact my loved one?
We recognize the importance of family support. Each unit has a community phone that patients are able to use. We ask that patients limit calls to 10-15 minutes to allow all patients the opportunity to connect with their support systems.
What items are patients allowed to have?
Please review the Contraband List for more information about what to leave at home before receiving treatment.
What is a privacy code, and how do I obtain it?
The privacy code is the last three digits of a patient’s identification number. This ID number is assigned by the facility. We use this system to ensure that we are complying with HIPAA regulations and maintaining our patients’ protected health information (PHI). The patient must provide this number to anyone they wish to be able to receive phone calls from. A phone/visitation authorization form is provided during the admissions process. Staff may give the code to individuals who are listed on the form.
For adolescent patients, this number is given to parents and legal guardians upon admission. Privacy codes are provided during the admissions process, and information involving privacy codes is available in the San Jose Behavioral Health Handbook. Please note that staff is not able to confirm or deny patients’ presence or transfer incoming calls without the privacy code, and having a privacy code does not automatically permit staff to share information regarding a patient’s treatment status.
