Frequently Asked Questions About San Jose Behavioral Health

What is a Privacy Code and how do I obtain it?

The privacy code is the last three digits of a patient’s identification number assigned by the facility.  We use this system to ensure we are complying with HIPAA regulations and maintaining our patients Private Health Information.  The patient must provide this number to anyone they wish to be able to receive phone calls from. A phone/visitation authorization form is provided during admission, individuals listed on the phone authorization form may be provided the code by staff.

For Adolescent patients, this number is given to parents/legal guardian upon admission.  Privacy Codes are explained during the admission process and information pertaining to privacy codes available in the San Jose Behavioral Health Handbook for patients.  Privacy Codes do not permit staff to share information regarding the status of patient or treatment. Please see ROI for further information.

Please note staff are not able to confirm or deny patients presence or transfer incoming calls without the privacy code.

What is a Release of Information (ROI)?

Release of Information is a document that legally allows staff to share information regarding patient treatment, status, and discharge information. This document also allows for the Release of Medical Records upon discharge. The extent of information released in entirely up to the patient. This form can be provided by any staff member to the patient upon request.

Medical Records are only available by written request after the patient has discharged.  Please see Forms section to complete a Release of Information.

Medical Records fax- 669-234-5959

When are visiting hours and who can visit?

Visitation occurs seven days a week.

Monday-Friday: Adults 7:00 PM – 8:00 PM

Adolescents 8:00 PM – 9:00 PM

Weekends : Adults 2:00 PM – 3:00 PM & 7:00PM – 8:00 PM

Adolescents 3:00 PM – 4:00 PM & 8:00 PM -9:00 PM

For full visitation guidelines please review the Visitation Guidelines document.

Please note there is no visitation during the initial assessment period. Please call for newly admitted patients. Visitors must have the privacy code and be at least 18 years old, visitors may be asked for identification or driver’s license to verify age.  Two visitors per patient are allowed in the visitation area. Additional family and friends may wait in the lobby.

How can I contact my loved one?

Each unit has a community phone that patients are able to use. We recognize the importance of family support in recovery.  We ask that patients limit calls to 10-15 minutes in order to allow all patients the opportunity to connect with their support systems.

What items are patients allowed to have?

Please review the contraband list.

We have only had very positive experiences here. Top notch staff and care. The professionals know what they are doing and we're very lucky to live close to here.

– Karen D.